DELIVERY & SHIPPING
UK deliveries require a signature on arrival.
Make sure someone is available to sign for your purchase.
All parcels should arrive within 1-2 weeks as stated on the website. Due to customer demand this may be subject to change.
Damaged or defected goods will be replaced or refunded free of charge as long as you have returned them to us with proof of purchase.
Delivery charges are subject to change depending on the postage costs at the time of purchase.
UK deliveries are posted via Royal Mail Signed for parcels, and are charged at current delivery rates.
Orders should arrive within 7days of posting.
International shipping costs are dependent upon customer shipping address and are also subject to change.
Please allow longer for international parcels to arrive.
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Our standard delivery charges are as follows:
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UK Delivery (Signed for Parcel): 2nd Class- £4.80
UK Delivery (Special Delivery- Tracked & Signed): £7.65
Outside UK (Tracked and Signed for Parcel) excluding US : Orders up to £80 - £15.90
Orders over £80 - £16.80
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United States (Tracked & Signed): £23.35
RETURN POLICY
You can return standard size items within 14 days of purchase.
Returns must be unworn and in their original condition of purchase.
Returns will NOT be accepted without an invoice.
We DO NOT accept returns on any custom-fit or Bespoke items as they have been altered to fit the individual.
Delivery charges will NOT be refunded on returned items. However should you exchange an item you will not be charged again for delivery.
We DO NOT accept returns on any form of knicker, due to hygiene reasons.
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All returns should be sent to the following address:
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Naked Velvet
43 Brixton Close
Ings Road Estate
Hull
HU8 0QL
PAYMENT METHOD
Our current online payment methods are through PayPal and Stripe, as they offer a range of payment options. All items require full payment upon ordering before they will be made.
WHOLESALE INQUIRIES
We do not offer any kind of wholesale options for retailers. We are a small independent business where everything is hand-made to order.
